Phenquestions
If you are running Microsoft Office but receiving an error message that says Microsoft Office cannot retain or find your license key and hence it is closing automatically, you will see another error message - Windows could not start the Software Protection service on Local Computer, Error 5, Access is Denied. This error message appears after opening the Services window on your computer.
Microsoft Office can't find your license for this application
Let's assume that you want to work on Microsoft Word or Excel - but when you open it you see an error message:
Microsoft Office can't find your license for this application. A repair attempt was unsuccessful or was cancelled. Microsoft Office will exit now.
Windows searches for various Services to run a particular program. For example, if you open Microsoft Word, it will search for a valid license key. If the concerned service is not running correctly, you could get the error message mentioned.
Windows could not start the Software Protection service on Local Computer
If you receive - Microsoft Office can't find your license for this application, A repair attempt was unsuccessful or was canceled. Microsoft Office will exit now error followed by Windows could not start the Software Protection service on Local Computer, Error 5, Access is Denied, then these suggestions may help you.
As this problem occurs when you try to open the Software Protection service in the Services panel, you should do the following to fix this issue.
- Take ownership of sppsvc.exe
- Take ownership of the Registry key
- Run DISM.
Before you begin, you should create a system restore point first, and know that taking ownership of system elements may make your OS “less secure”.
1] Take ownership of sppsvc.exe file
Sppsvc.exe is Microsoft Software Protection Platform Service and it is a file that is responsible for this error. By default, this is a TrustedInstaller protected file, and you need to take ownership of this file. For that, open Windows Explorer and navigate to this path:
C:\Windows\System32
Here, C is the system drive. In the System32 folder, you should find the sppsvc.exe application file.
2] Take ownership of the Registry key
You need to take ownership of registry key. To do that, open Registry Editor. For that, press Win + R, type regedit and hit the Enter button. Following that, navigate to this path:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform
Now, right-click on the SoftwareProtectionPlatform and select Permissions.
From the Group or user names list, select sppsvc. Now, make a tick in the Full Control and Read [Allow] checkboxes.
Click the Apple and OK button respectively to save your change.
Now, check whether your problem has been resolved or not.
3] Run DISM
If this does not help, run DISM and see if that finally works for you.
All the best.
